User Guide

How soon can I connect after payment?

Nodes initialize automatically. After payment is confirmed, setup usually completes in 1–5 minutes. Connect when the console shows "Running"; credentials are emailed as well. If it is not ready after 10 minutes, open a ticket with your order ID.

How do I power-cycle the node from the console?

Open the console, select the order, and use the top bar: Power on, Power off, and Restart. Status updates in a few seconds.

Where do I see full hardware specs?

After signing in, open any order details. Under "Device info" you will see the full spec: Mac Mini M4, 10-core Apple M4 CPU, 16 GB unified memory, 256 GB NVMe SSD, 1 Gbps dedicated bandwidth, and public IPv4.

How do I open the macOS desktop over VNC?

Sign in to the console, select the node, and click VNC on the order page. An embedded VNC client opens in the browser—no software install—with the full macOS UI.

Tip: On first connect you may be asked for the VNC password. Find it under "Access credentials" on the order page.

How do I connect over SSH?

The order page lists a full SSH command under "Access credentials", for example:

ssh admin@<your-ip> -p <port>

Paste it into Terminal on macOS/Linux or Windows PowerShell. The password is in the same credentials section.

Can I use my own remote desktop app?

Yes. You have full macOS admin rights. Install Apple Remote Desktop, TeamViewer, Tailscale, or other tools, or enable macOS "Screen Sharing" in System Settings.

Is the node bare metal or virtualized?

Each node is a dedicated physical machine with no virtualization layer. It is a real Mac Mini M4; CPU, memory, and storage are yours alone with no noisy neighbors.

Does each node get its own IP and bandwidth?

Yes. Each node has a dedicated public IPv4 and a 1 Gbps dedicated port, not shared. For multi-machine work you can add TB5 cluster interconnect (80 Gbps between nodes).

What does TB5 cluster interconnect do?

TB5 links multiple Mac minis over Thunderbolt 5 with up to 80 Gbps between nodes—ideal for iOS build farms, parallel rendering, and distributed AI when nodes exchange a lot of data. Add it at checkout.

How do I pick the best region?

Hardware and pricing are the same everywhere; only location and network differ:

• Singapore: Best for Southeast Asia and global reach
• Japan (Tokyo): Core East Asia, stable latency
• South Korea (Seoul): Low latency for Korea and nearby
• Hong Kong SAR: Friendly for mainland China access; common for cross-border teams
• US East: North America East Coast and Europe paths

Pick the region closest to your users or CI servers for the lowest round-trip time.

Which billing cycles are available?

Four options; longer terms lower the effective daily rate:

Where do I see invoices and expiry?

Sign in to the console. The sidebar lists all orders and status (Running / Expired / Pending payment). Open an order for expiry date, days left, and payment history.

Do subscriptions auto-renew? How do I stop that?

Weekly, monthly, and quarterly plans default to auto-renewal; we email before renewal. Turn it off on the order page; the node stops at period end with no mid-period interruption. Daily is one-time and does not renew.

Which payment methods are supported?

Major cards including Visa, Mastercard, and American Express, plus other Stripe-supported methods. Checkout runs on Stripe with 256-bit TLS. KuzCloud never stores full card numbers.

How do I create an account?

Click Sign in / Sign up top-right, enter your email, and the flow detects new vs existing users. New users verify email and set a password—about one minute.

I forgot my password.

Open Sign in, enter your email, tap "Forgot password?", verify by email code, and set a new password—no support ticket needed.

Can one account manage multiple nodes?

Yes. One account can buy and manage multiple Mac Mini nodes. The sidebar lists every order with clear status.

How do I contact support?

• Console ticket (recommended): Console → "Technical support" → describe the issue and order ID. We usually reply within 2–24 hours.
• Email: [email protected] — include account email and order ID for faster routing.

What should I try if the node does not respond?

Try in order; most issues clear in the first two steps:

1. In the console click Restart, wait 2–3 minutes, then connect again.
2. If that fails: Shut down → wait 30 seconds → Power on for a cold boot.
3. Check your local network can reach the node public IP.
4. If none of the above works, open a ticket with your order ID for priority help.